Monday-Friday 10.00am -5.00pm (Pacific Standard Time)
All Customer Service emails will be answered within 24 hours of each business day.
WHAT IS YOUR RETURN POLICY?
Laird Apparel products can be returned up to 30 days after date of purchase for a full refund, providing the item is in its original condition, unwashed, with tags still attached. Products in their original condition that are returned after 30 days will be eligible for store credit at the current selling price or the promotional price that was offered at the time of purchase. Sale Items are final sale, exchange only. International orders will be responsible for all return and exchange shipping costs. Import duty charges are the responsibility of the customer. We will not refund orders for packages not delivered due to unpaid duty charges.
HOW DO I MAKE A RETURN / EXCHANGE?
US Returns / Exchanges
For account holding customers who purchase while logged in, we offer free return shipping. Login to your account to generate the free return shipping label. Generating your own return for free return shipping: Go to MY ACCOUNT > MY ORDERS > Find the order. click on RETURN at the right hand side > In Item Box Scroll to item you want to return. Fill in information boxes below.> If returning more then one item, click on ADD ITEM TO YOUR RETURN on the far right > repeat the process for each returning item. To print FREE Return Shipping Label, go back to MY ORDERS > Click on View Order > At the top right click on CREATE Return Shipping Label > Click on INVOICES, print and include your invoice in your return.
If you purchased as a guest or internationally, we do not provide free return shipping. If you would like to exchange or return your purchase, send us an email at firstname.lastname@example.org. Let us know what you will be returning and if this is a refund or an exchange. Send the unwashed, unworn items, with tags, back to Laird Returns Department, 2030 E VISTA BELLA WAY, RANCHO DOMINGUEZ, CA 90220-6109. Thank you!
Once we receive your package you will be sent an email notifying you that your return is being processed. Most returns are processed within 1 week of being received. Refunds should take between 1-3 days to post to your account.
ATTN: Laird Apparel Return Processing
2030 E VISTA BELLA WAY, RANCHO DOMINGUEZ, CA 90220-6109